Meet the Founder

I'm Carolina Rodriguez, a customer experience and operational strategy leader with experience across retail, e-commerce, and customer service. My career has included leadership roles with brands such as Nike Europe, Guess, Lucky Brand, Gap, and Nixon. 

As the founder of Custamor, I help organizations turn customer experience into a competitive advantage. My work brings together strategy, operations, technology, and team development to create experiences that strengthen customer relationships and support business growth.

What I Do

Custamor helps organizations design customer-first experiences that blend smart technology with authentic human connection. From customer journey mapping and service design to team development and technology implementation, every project is designed to create more meaningful customer experiences that create brand value.

Why I Love This Work

I believe great customer experiences are designed with intention, empathy, and purpose. 

For almost two decades, I have connected technology with human relationships, building systems that transform service into strategic advantage. The most rewarding part is simple: helping brands create experiences that foster loyalty, strengthen community, and truly resonate.  

Mission 

To help organizations build stronger customer relationships through exceptional experiences, empowered teams, and  and technology that strengthens human connection. 

Vision

To put customer love at the heart of every business.

Customer + Love =  Custamor®